Managed Services & Support

Gable Helps You Maximize Results by Minimizing Downtime.

Keep Your Digital Assets Running With Our Managed Services Model

In the IT world, you’ll oftentimes hear the phrase “managed care” or “managed solutions provider” (MSP) as it relates to desktops and networks. Gable’s model is different. We specialize in full lifecycle management and support of your digital assets, such as LED displays, interactive kiosks, and DOOH advertising billboards.

Our Managed Services Lifecycle Model is designed to offer you a seamless, proactive approach to maximize uptime and drive revenue. Here you’ll find a one-stop solution that handles your entire tech stack, from initial needs analysis to continuous management and support.

At Gable, we don't just complete projects; we create solutions that empower our clients to succeed. I firmly believe that our commitment to understanding their unique needs and delivering innovative visual communication strategies is the driving force behind our clients' achievements.

Ken Rosier Director of Managed Services

Here’s How We’re Positioned to Protect and Leverage Your Digital Assets

Is your brand and property being impacted by systems not performing at their fullest?

Our Managed Services and Support model offers the care you want and everything you need including:

Repairs & Preventative Maintenance

Our goal is to ensure your signs and digital displays are a consistent promoter of your business. Our repair protocol is fast and efficient, and our maintenance plans are an investment in reliability and peace of mind.

Digital Content Management

Advertisers and property managers appreciate our integrated approach to content management that spans marketing, branding, and the built environment. From content creation to CMS systems, Gable has you covered.

Rapid Response Technical Support

Ease your digital concerns with Gable by your side. Our 24/7 ticketing system ensures constant support, and when remote repair isn’t enough, our nationwide insured network is ready for on-site visits. With Gable, every minute of your digital impressions is safeguarded.

Remote System Monitoring

With computers that never sleep, combined with our team of experts and optional hardware kits, we actively monitor your system, and we can ensure high uptime and brand continuity.

Data Analytics & Consumer Insights

Many retail marketers understand the potential of digital display advertising, but fewer know how to extract and interpret the data and put the insights to valuable use. Gable’s expertise offers you a blend of technology, strategy, and data intelligence to complement your internal team.

Training

Good technical competency will give you the confidence needed to get the best ROI from your digital displays and Gable delivers. We offer customized training to match your system’s capabilities, as well as video tutorials for team learning.

Our Partners in Media Management, Monitoring & Analytics:

Whether you aim to bring a museum exhibit’s history to life, entice a retail shopper, or entertain at a casino, we’re experienced in creating dynamic environments that connect and engage.

Who Can Benefit From Our Version of Managed Care?

Our Model is ideal for professionals in marketing and advertising, where digital assets are the vehicles for revenue generation or guest engagement. If you have large digital offerings, our services are designed specifically for you and include:

End-to-End Service

From needs analysis to equipment selection, we’ve got you covered.

Single Vendor Simplicity

No more vendor juggling. Gable provides in-house services and manages outsourced relationships giving you the ability to focus your time where it matters most.

Proactive Support

Minimize downtime through advanced monitoring tools and preventative maintenance.

Tailored to Revenue-Producing Assets

We understand that your kiosks and digital displays are not just technology; they’re your drivers of results.

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FAQs:

What services do you offer as part of your managed services model?

We offer a comprehensive managed services model that covers the full lifecycle of a client’s digital assets. This includes remote help desk support, parts management and inventory, ongoing maintenance and support services, technology refresh planning, customized reporting, and more.

What types of digital signs, video displays, and kiosks do you support?

We support any type of digital display technology, including digital signs, interactive kiosks, large format outdoor and indoor LED displays.

What services can be provided to maximize uptime of digital assets?

We provide several services to maximize uptime of digital assets, including:

Remote monitoring and management tools to proactively diagnose and resolve issues
Preventative maintenance through scheduled inspections and repairs
Optional Spare Parts Inventory Programs to quickly replace failed components

What is the pricing structure for your managed services?

Pricing for our managed services is customized for each client based on their specific needs and assets. Factors like hours of operation, priority of uptime, number and type of assets are all considered to develop a pricing model that provides the right services within the client’s budget.

Is there a minimum contract length?

Our standard managed services agreement has a minimum one-year contract length.

Are there any hidden fees or charges we should be aware of?

All anticipated costs for a client’s managed services are outlined in our standard agreement. Our terms and conditions outline how any justified additional costs are calculated and invoiced.

How does a Service Level Agreement (SLA) affect my Gable warranty?

Gable offers a standard warranty that meets or exceeds industry standards. Any optional Service Level Agreements enhance or extend your standard warranty. Our standard warranty covers the cost of repairing or replacing failed components or workmanship issues from the original installation for a defined time period. We offer optional remote monitoring, expedited response times, 24/7 coverage, customized reporting, advanced replacements, and security and management of client owned spare parts / attic stock.

How do you handle issues or failures, and what is the typical response time?

We utilize an automated ticketing system that clients can access 24/7 to log any issues. Tickets are prioritized and a technician will begin remote diagnostics within 24 hours. If remote resolution is not possible, an on-site technician will be dispatched as quickly as possible based on the priority level determined.

How do you handle software updates and hardware upgrades?

We use our remote management tools to safely deploy software updates and hardware upgrades based on each asset’s requirements, ensuring no disruption to media players or other digital endpoints. Group policy tools allow us to control and monitor these changes from our network operations center.

Do you provide any training for our staff?

As part of our managed services, we offer optional custom-tailored packages for ongoing training and retraining of your authorized operators. This ensures personnel are always up to date when assets or processes change. We can quickly get new hires up to speed or provide refresher courses for existing employees.

What sets Gable’s managed services apart from the competition?

What sets Gable’s managed services apart is our unique understanding of the digital out-of-home (DOOH) industry. Our customized, full-lifecycle approach is designed specifically for the needs of DOOH networks, retail media networks, and other clients who rely on digital signage as part of their business operations or brand experience.