Managed Services & Support
Gable Helps You Maximize Results by Minimizing Downtime.
Keep Your Digital Assets Running With Our Managed Services Model
In the IT world, you’ll oftentimes hear the phrase “managed care” or “managed solutions provider” (MSP) as it relates to desktops and networks. Gable’s model is different. We specialize in full lifecycle management and support of your digital assets, such as LED displays, interactive kiosks, and DOOH advertising billboards.
Our Managed Services Lifecycle Model is designed to offer you a seamless, proactive approach to maximize uptime and drive revenue. Here you’ll find a one-stop solution that handles your entire tech stack, from initial needs analysis to continuous management and support.
Here’s How We’re Positioned to Protect and Leverage Your Digital Assets
Is your brand and property being impacted by systems not performing at their fullest?
Our Managed Services and Support model offers the care you want and everything you need including:
Repairs & Preventative Maintenance
Digital Content Management
Rapid Response Technical Support
Remote System Monitoring
With computers that never sleep, combined with our team of experts and optional hardware kits, we actively monitor your system, and we can ensure high uptime and brand continuity.
Data Analytics & Consumer Insights
Training
Our Partners in Media Management, Monitoring & Analytics:
Whether you aim to bring a museum exhibit’s history to life, entice a retail shopper, or entertain at a casino, we’re experienced in creating dynamic environments that connect and engage.
Who Can Benefit From Our Version of Managed Care?
Our Model is ideal for professionals in marketing and advertising, where digital assets are the vehicles for revenue generation or guest engagement. If you have large digital offerings, our services are designed specifically for you and include:
End-to-End Service
Single Vendor Simplicity
Proactive Support
Tailored to Revenue-Producing Assets
We understand that your kiosks and digital displays are not just technology; they’re your drivers of results.
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FAQs:
We offer a comprehensive managed services model that covers the full lifecycle of a client’s digital assets. This includes remote help desk support, parts management and inventory, ongoing maintenance and support services, technology refresh planning, customized reporting, and more.
We support any type of digital display technology, including digital signs, interactive kiosks, large format outdoor and indoor LED displays.
We provide several services to maximize uptime of digital assets, including:
- Remote monitoring and management tools to proactively diagnose and resolve issues
- Preventative maintenance through scheduled inspections and repairs
- Optional Spare Parts Inventory Programs to quickly replace failed components
Pricing for our managed services is customized for each client based on their specific needs and assets. Factors like hours of operation, priority of uptime, number and type of assets are all considered to develop a pricing model that provides the right services within the client’s budget.
Our standard managed services agreement has a minimum one-year contract length.
All anticipated costs for a client’s managed services are outlined in our standard agreement. Our terms and conditions outline how any justified additional costs are calculated and invoiced.
Gable offers a standard warranty that meets or exceeds industry standards. Any optional Service Level Agreements enhance or extend your standard warranty. Our standard warranty covers the cost of repairing or replacing failed components or workmanship issues from the original installation for a defined time period. We offer optional remote monitoring, expedited response times, 24/7 coverage, customized reporting, advanced replacements, and security and management of client owned spare parts / attic stock.
We utilize an automated ticketing system that clients can access 24/7 to log any issues. Tickets are prioritized and a technician will begin remote diagnostics within 24 hours. If remote resolution is not possible, an on-site technician will be dispatched as quickly as possible based on the priority level determined.
We use our remote management tools to safely deploy software updates and hardware upgrades based on each asset’s requirements, ensuring no disruption to media players or other digital endpoints. Group policy tools allow us to control and monitor these changes from our network operations center.
As part of our managed services, we offer optional custom-tailored packages for ongoing training and retraining of your authorized operators. This ensures personnel are always up to date when assets or processes change. We can quickly get new hires up to speed or provide refresher courses for existing employees.
What sets Gable’s managed services apart is our unique understanding of the digital out-of-home (DOOH) industry. Our customized, full-lifecycle approach is designed specifically for the needs of DOOH networks, retail media networks, and other clients who rely on digital signage as part of their business operations or brand experience.
Experience the Gable Difference
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Need service on an existing project? Please visit our service portal to submit a ticket. For new project inquiries, please use the form below:
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